Returns and Exchanges

RETURNS

We recognize that ordering online can be tricky. If you’re not satisfied with your purchase, we are here to help. We accept returns that fall within our return policy:

Most items can be returned within 30 days of the date the item was delivered. For returns over $100 in value, we will charge a 15% restocking fee that will be deducted from your refund amount. A refund will be issued in the original form of payment approximately five (5) business days afer the reterned merchandise is received in our return warehouse. Please note that returned items must be in new condition. Some specific items are not eligible for return and we do not offer exchanges on most items. Apparel items may be exchnaged for the same item, but in a different size if that size is in stock, otherwise it would need to be returned.

Shipping costs will be deducted from the final refund amount.

If your return request meets these guidelines please email your return request to SanPellegrino@promoshopinc.com. You can expect a printable return label within 2 business days.

SPECIAL RETURNS

Please contact us at SanPellegrino@promoshopinc.com. within 30 days of receiving your order if your item was damaged during shipping so we can work with you to replace the item.